Shop Watch
Rotue Sheets
Route Sheets
 
Our route sheets are the core of improved communication. They get your shop organized and more efficient. Throw away the old paper route sheets with cross-outs and illegible handwriting.

Deliver better CSI and never miss a promise time again with our promise time reminders. At the left you see the yellow reminder light, and you can easily spot the red past due job. It's that easy to read.
 
Time is Money. We have a unique messaging system built into our route sheets so that technicians never need to leave their service bay to communicate with a service advisor about a job. They become more efficient and can turn more hours.

The various color statuses resemble the highlight markers that most service advisors have used on paper route sheets. The various statuses let everyone know what is going on with a job. An advisor, a technician or the parts department can change the status of a vehicle whenever they interact with a job so that everyone can see what's going on with that car. Your service staff can make notes or send messages regarding a specific RO. Now anyone can take care of a customer and speak knowledgeably about the status of a car and see more than whether an RO is open or closed.

Shop Watch date and time stamps every entry to a job creating a chronological history log that is saved forever and ensures accountability. Delve into what happened on a job two weeks ago or two years ago. The history log is invaluable in a factory audit or a customer complaint. Shop Watch does not run in a browser, so it's instant and you're not out of business if you lose your internet connection.

Reduce your parts obsolescence. Shop Watch even gives you a feature to keep your SOP shelves clean and reduce parts obsolescence. The parts department can communicate instantly when a special order part arrives, increasing accountability between parts and service. No one can say they didn't know the part was in and put off doing the job for a higher customer-pay one. (I'm sure you've had that happen in your shop before.) Save money by no longer having to send out postcard notifications to customers or time-consuming phone calls letting them know their parts are in.
 
Walk-arounds and Up-selling

Make the most of every customer visit to your service department. When the shop gets busy, one of the first things to go are the walk-arounds and the up-selling opportunities. The advisor is so busy trying to get through the line-up in front of his desk that he rushes through every part of the write-up process.

With Shop Watch, if you remove the phone calls from the advisors and eliminate the need to go out into the shop, your advisor now has more time to focus on the customer, listening to their needs, building rapport, and getting into the service drive to do walk-arounds and up-sells. Everyone becomes more efficient, more productive, and your shop more profitable.
 
What Our Customers Are Saying
Shop Watch has enabled our dealerships to organize and unify a customer-oriented service scheduling process that has enhanced our total customer experience. Our customer base can now view available appointments 24/7 versus leaving voicemails and waiting on responses. Shop Watch has also helped increase both shop and stall efficiency. Shop Watch is a dealer-friendly process that directly increases production and customer satisfaction. The training, set up and the dealer support since installation has been extremely responsive and professional.
Tim Treahy, Toyota Service Manager, Dorschel Automotive Group
Shop Watch really brought our dealership communication together. It's easy to use and more employees are using it every day. It has improved our appointment process, our ability to communicate with customers, increased CSI, given service advisors the best route sheet they've ever had, made the biggest improvement in our special order process, and reduced expenses. I only wish I had not waited so long to install this system.
Brian Stracick, Service Manager, Mercedes-Benz of Buffalo
One of the problems we had every summer with vacations was balancing the workload and CSI. We would service 20-30% more vehicles and go red! Now with Shop Watch and a call center, we maintain our hours per R.O. and we are green! Shop Watch has given transparency of ANY vehicle, for ANY stage of the process, to ALL employees. Since using Shop Watch, CSI improved in the following areas: ease of appointment +6, prompt greeting +6, phone waiting +9, available appointment time +6, and confirm call +8.
Jim Kowalak, P&S Director, Toyota of Morristown
Shop Watch increased CSI scores at all 12 franchises. It also enabled us to install a call center. The biggest overall improvement has been the communication throughout the entire company, bringing service, parts and sales together to take better care of the customer and increasing ticket averages.
Lawrence Schreiber, CEO, Northtown Automotive Companies
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